Returns and Refund Policy

Returns & Refund Policy

Thank you for shopping at IE Warehouse. We value your satisfaction and aim to provide a transparent shopping experience in accordance with EU Consumer Rights legislation.

1. Right of Withdrawal (The 14-Day Cooling-Off Period)

Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your goods without giving any reason.

  • Notification: You must inform us of your decision to cancel by emailing iewarehouse2015@gmail.com within this 14-day window.

  • Extended Policy: While the law mandates 14 days, IE Warehouse extends this period to 30 days from the date of delivery for your convenience.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging. You are entitled to examine the goods as you would in a physical shop, but you may be held liable for any diminished value of the goods resulting from handling them beyond what is necessary.

3. Exemptions & Non-Returnable Items

In line with EU health, safety, and hygiene regulations, the following items cannot be returned:

  • Perishable goods (e.g., food, flowers, newspapers/magazines).

  • Hygiene/Intimate products if the seal has been broken (e.g., earrings, underwear, swimwear).

  • Customized or personalized items.

  • Unsealed software, audio, or video recordings (CDs, DVDs, Vinyl, etc.).

  • Digital content once the download or streaming has started.

  • Gift cards.

4. Refunds

Once your return is received and inspected, we will notify you via email.

  • Processing Time: If approved, your refund will be processed to your original method of payment within 14 days of us receiving the returned goods (or proof of postage).

  • Sale Items: In accordance with EU law, sale items are subject to the same refund rights as regular-priced items.

5. Damaged or Defective Items (Legal Guarantee)

If an item is faulty or does not look/work as advertised, you have a legal right to a repair, replacement, or refund under the EU 2-year legal guarantee. Please contact us immediately at iewarehouse2015@gmail.com if your product is defective upon arrival.

6. Shipping & Return Costs

  • Standard Returns: You will be responsible for paying for your own shipping costs for returning your item.

  • Faulty Goods: If you are returning an item because it is defective or incorrectly described, IE Warehouse will cover the return shipping costs.

  • Address: Returns should be sent to:

    IE Warehouse 3 Coolmine Cottages, Mulhuddart, Dublin 15, D15 WYC4, Ireland.

7. Important Advice

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

  • High-Value Items: If you are shipping an item over €75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking